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Samsung

Samsung

Verified
Technology
www.samsung.com

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere.

File a Complaint
Resolution Rate
50.0%
1 of 2 resolved
Response Rate
50.0%
1 responses
Total Complaints
2
complaints filed
Pending
1
awaiting response
Status:
All Resolved Answered Pending
Latest Most Viewed Most Discussed

Samsung refrigerator stopped working after 6 months

Resolved

I purchased a Samsung refrigerator model RF23R6201SR in March 2024. It suddenly stopped cooling in September 2024, just 6 months after purchase. When I called for warranty service, I was told the part...

Michael Brown 466 1
2 days ago

Samsung TV has dead pixels after 1 month

Published

I bought a 65-inch Samsung QLED TV in August 2024. Within one month, I noticed several dead pixels in the center of the screen. Samsung customer service says this is "within acceptable limits" and won...

Anonymous 93 1
2 days ago

Overview

Total Complaints

2

1

Resolved

1

Pending

Status Distribution

Resolved 1 (50.0%)
Answered 0 (0.0%)
Pending 1 (50.0%)

Performance

Resolution Rate

Successfully resolved

50.0%

Response Rate

Brands that responded

50.0%

Recent Activity

Samsung refrigerator stopped working after 6 months

2 days ago

Resolved

Samsung TV has dead pixels after 1 month

2 days ago

Published

Quality Metrics

Normal

Response Speed

Average

Resolution Rate

Good

Engagement

Growing

Brand Trust

Room for Improvement

Resolution rate is 50.0%. Higher is better.