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Ch

Chase Bank

Verified
Finance & Banking
www.chase.com

JPMorgan Chase Bank is a leading global financial services firm with assets of $2.6 trillion.

File a Complaint
Resolution Rate
0.0%
0 of 2 resolved
Response Rate
0.0%
0 responses
Total Complaints
2
complaints filed
Pending
2
awaiting response
Status:
All Resolved Answered Pending
Latest Most Viewed Most Discussed

Wire transfer fee not disclosed

Published

I initiated a wire transfer through Chase mobile app and was charged a $35 fee that was never disclosed during the process. The app showed "no fee" during the transaction setup. When I called customer...

Anonymous 214 1
2 days ago

Unauthorized charges on my credit card

Published

I noticed several charges on my Chase credit card that I didn't make. The charges appeared over a 3-day period totaling $1,250. I immediately called to report this, but the fraud department keeps tran...

Emily Davis 455 1
2 days ago

Overview

Total Complaints

2

0

Resolved

2

Pending

Status Distribution

Resolved 0 (0.0%)
Answered 0 (0.0%)
Pending 2 (100.0%)

Performance

Resolution Rate

Successfully resolved

0.0%

Response Rate

Brands that responded

0.0%

Recent Activity

Wire transfer fee not disclosed

2 days ago

Published

Unauthorized charges on my credit card

2 days ago

Published

Quality Metrics

Normal

Response Speed

Average

Resolution Rate

Good

Engagement

Growing

Brand Trust

Room for Improvement

Resolution rate is 0.0%. Higher is better.