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Amazon

Verified
E-Commerce
www.amazon.com

Amazon is focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

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Resolution Rate
50.0%
1 of 2 resolved
Response Rate
50.0%
1 responses
Total Complaints
2
complaints filed
Pending
1
awaiting response
Status:
All Resolved Answered Pending
Latest Most Viewed Most Discussed
Filtering by: Resolved

Package delivered to wrong address

Resolved

My Amazon Prime package was marked as delivered but I never received it. The GPS location shows it was delivered to a different address 5 miles away. Customer service keeps telling me to check with ne...

Jessica Martinez 439 1
2 days ago

Overview

Total Complaints

2

1

Resolved

1

Pending

Status Distribution

Resolved 1 (50.0%)
Answered 0 (0.0%)
Pending 1 (50.0%)

Performance

Resolution Rate

Successfully resolved

50.0%

Response Rate

Brands that responded

50.0%

Recent Activity

Package delivered to wrong address

2 days ago

Resolved

Amazon Prime subscription keeps auto-renewing

2 days ago

Published

Quality Metrics

Normal

Response Speed

Average

Resolution Rate

Good

Engagement

Growing

Brand Trust

Room for Improvement

Resolution rate is 50.0%. Higher is better.