Am

Amazon

Verified
E-Commerce
www.amazon.com

Amazon is focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Resolution Rate
50.0%
1 of 2 resolved
Response Rate
50.0%
1 responses
Total Complaints
2
complaints filed
Pending
1
awaiting response
Filtering by: Resolved

Overview

Total Complaints

2

1

Resolved

1

Pending

Status Distribution

Resolved 1 (50.0%)
Answered 0 (0.0%)
Pending 1 (50.0%)

Performance

Resolution Rate

Successfully resolved

50.0%

Response Rate

Brands that responded

50.0%

Recent Activity

Package delivered to wrong address

2 days ago

Resolved

Amazon Prime subscription keeps auto-renewing

2 days ago

Published

Quality Metrics

Normal

Response Speed

Average

Resolution Rate

Good

Engagement

Growing

Brand Trust

Room for Improvement

Resolution rate is 50.0%. Higher is better.